Updates Provided on the Credit & Collection Industry to Client's Collection Staff

Coastal is in a unique position to provide timely and relevant information on trends in the collection industry and in the credit function as a whole. One of our vice-presidents is very active in the Commercial Law League (CLLA) leadership. He will serve a two-year term on the Agency Section Executive Counsel starting July 1996. He was recently nominated to the Executive Counsel of the Northeast Chapter of the CLLA. He was chosen recently to participate in a future planning conference for the CLLA where just over 100 individuals were asked out of 5,000 members. Many of Coastal's clients are active in the Credit Research Foundation (CRF). Coastal has been a proponent of the use of benchmarking, and would introduce this to clients and their collection staff if it has not already been implemented. Coastal Recovery has a consulting arm Coastal Commercial Group, Ltd. which provides additional insights for credit and collection staff. Also, as we have a committee member of the CLLA Pamphlet Review and Revision Committee, we provide clients with the most updated relevant articles on such topics as Preferential Payments, How to Testify at a Trial, and The Flow of a Claim through the Legal Process. Information on bankruptcy filings is provided to our clients quarterly, if requested. Recently our clients received a summary of Bad Check Laws. This is the type of information Coastal provides its customers. Ask Robert Meyer, Director of Credit, Honeywell (one of the references we might provide) what we do to keep him on top of his job. We recently provided him information on new algorithms for automated cash application tools he was reviewing- he knew to ask us. All of this, except major consulting work, is provided by placing claims with us. We do not add costs we add value.

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