Structured Claim Review

All accounts placed with Coastal for collection are continually reviewed by our Collection Specialists and by management. Through this analysis, we make regular decisions regarding the best and the quickest strategies for liquidating your accounts. What form of personal contact will have the greatest chance of success? Which SALESMANSHIP techniques should be applied? If the amount owed is disputed, is the dispute real, imagined, or just a dodge? Should we recommend a payment schedule or go for a lump sum payment?

Should the account be placed with an attorney? Do we want to give the attorney authority to sue? Does the debtor have sufficient assets to satisfy a judgment? The questions and the possibilities are endless, and they are different for each account. However, they are vital in formulating a final approach to your debtor and in making professional recommendations to you. Recommendations which can be communicated during a personal visit, written correspondence or telephone.

Review helps detect hidden counterclaim liability

We help detect possible counterclaim liability before a claim is litigated.

We have recommended clients close $100,000+ claims due to our review. In one instance, after taking the time to speak with our client's salesman (who no longer worked for the company!), we recommended the client not pursue the claim. We had invested tens of hours in the claim, but uncovered a hidden liability of a counterclaim. We did not think the risk of counterclaim was worth it. The client agreed and thanked us. There is more to a collection agency than collections. Our clients thank us when we recommend they write a claim off to bad debt, if that is in the best interest of the client. There is no extra charge, just value.

We have also recently returned a $400.00 claim, unopened. We thought the risk of counterclaim was too high. We told the client to hide the bill- bury it! They agreed. (They eventually got sued; but, it could have been worse.) After the client was sued, top management wanted to know why we had returned the claim without opening it. The obvious reason was the hidden liability; but, the question, which proved to top management they use a professional agency, was How did the agency return a file before it was opened? Coastal's Structured Review! What agency would not open a claim to protect you?- Coastal! You use us because of our structured review of each file, and our ability to listen.

Often an account should go to an attorney to protect your rights.