Corporate Centralization

Consistent Communication From One Location

Coastal has one central office through which all collections are pursued and from which all communications are issued. Our standard communication policy follows. It can be tailored to meet each client's specific requests, however. Once we establish a master file for your company we will be able to communicate via letters, electronically, verbally, (telephone or Personal visit) or facsimile. We will acknowledge each placement singularly on the day it is placed. The placement can be submitted via mail, electronically, or via telecopier. A written report will be sent within the first ten (10) days of placement and all other written reports will be sent in 30 day intervals or as necessary. Computer reports will be sent quarterly or as client requests. Generally, for matters less than $500.00, we will acknowledge as stated above, but will only communicate at the end of ninety days, sooner if necessary, or at your request. Our advice toward a payment received will be sent on the date received or no later than the next working day. Our remittance will be structured to meet each client's needs. All money received from a debtor is deposited with Marine Midland Bank, into a trust account. Client's funds are never co-mingled with Coastal's.

Centralization Enables Immediate Contact

Our centralization allows us to contact the debtor, if requested, immediately after authorization to open a file is received; regardless of the claim size. A report of that contact can be transmitted, at that time, if requested, or as stated above.

Centralized Monitoring Means Client-Focused Employees

We know from experience that our special brand of personalized collection service is best fulfilled by our one central location. An agency can only be as good as the personnel in the office where claims are handled. At present, we have twelve employees. Our collection staff consists of four individuals who have combined experience of 66 years. The two outside sales representatives have 14 years experience. Two of our employees have MBA degrees in finance. We have a computer-programmer/LAN administrator on staff to meet our clients' needs. The remaining team handles the office and administrative functions. At Coastal, constant management supervision and coaching produce a maximum collection effort every day.

Our client's Image, Reputation and Brand Equity Kept Intact

More importantly, the personal attention of Coastal's management to your account assures the preservation of your company's image and reputation. We are your representatives and we will not tolerate methods or tactics which might damage your company's standing in your community.

Organization Ethics are Strengthened by Centralization

Management at Coastal constantly monitors our actions and intentions against a strict code of good business practices and ethics. These practices and beliefs protect our clients, protect us, and protect the just rights of the debtor company and representative. We want you to place the same confidence and trust in Coastal as you do in your lawyer and accountant. Centralized operations assure we keep that trust.

In short, when you make Coastal a part of your team, you can be assured of the highest standards of ethics and conduct, and you can be assured of more PROFITS from your business operation!